this is what happens when you snap...

I was caught arguing with a customer. Yes, I was arguing with him and I don't deny that. Why? Because I snapped. I can only apologize to some extent and after I did that and we we're still on the same issue I snapped. I answered his questions defiantly and exhaustedly. I told him that I can do nothing for him. And my superior caught me. I'm quite ashamed of what happened not because I treated the customer that way. I knew what I was doing and I knew why I did that. That's reason enough for me. I'm ashamed because it was not expected from me and I'm scared that they might talk behind my back and all those name-game and gossiping. That's what I don't like. This is really a big problem for me. I tend to always conform to social standard. Not realizing I am forsaking myself. Oh well. Another day, another call.